Terms of Service

By accessing or using the Zoibox Creative Labs website (“the Site”), our services, or any features offered through the Site (collectively, the “Services”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use the Site or our Services.

These Terms constitute a legally binding agreement between you (“you”, “your”, or “the Client”) and Zoibox Creative Labs Pvt. (“Zoibox”, “we”, “us”, or “our”), a company registered in Bengaluru, India.

• “Services” refers to all services provided by Zoibox, including brand strategy, product design, web and app engineering, motion and 3D design, creative direction, innovation consulting, and any related deliverables.
• “Deliverables” refers to any work product, including designs, code, documents, prototypes, and assets created by Zoibox for the Client.
• “Proposal” refers to the written scope, timeline, and pricing document shared by Zoibox with the Client for a specific engagement.
• “Agreement” refers to a signed contract or work order that references these Terms.

You may use our website for personal, non-commercial browsing and to inquire about our services. You agree not to:

• Scrape, copy, or republish our content, designs, or code without written permission.
• Use the Site in any way that could damage, disable, overburden, or impair it.
• Attempt to gain unauthorized access to any part of the Site, its systems, or the admin control panel.
• Submit false, misleading, or fraudulent information through our contact, review, or newsletter forms.
• Use automated bots, scrapers, or crawlers to extract data from the Site without our express written consent.
• Interfere with the security of the Site, including attempting to brute-force login credentials (we actively monitor and lock accounts after repeated failed attempts).

All content on this Site — including text, graphics, logos, images, case studies, and software — is the property of Zoibox Creative Labs Pvt. or our clients and is protected by Indian and international copyright and intellectual property laws.

When you submit a contact form or inquiry, we will respond with a Proposal if your project is a fit. Any Proposal we send is valid for 30 days from the date of issue unless stated otherwise.

A Proposal does not constitute a binding contract until both parties sign a formal Agreement. The signed Agreement, these Terms, and any Statement of Work (SOW) constitute the entire agreement between the parties for that engagement.

Any scope, timeline, or pricing changes must be agreed in writing by both parties before work begins.

Fees for each engagement are specified in the signed Agreement or Proposal. Unless otherwise agreed:

• Payment schedule: 50% of the total fee is due upon signing, and 50% is due upon delivery of the final Deliverables.
• Invoicing: Invoices are issued in USD or INR as specified in the Agreement. All invoices are due within 14 days of the invoice date.
• Late payment: Payments more than 7 days late will incur a 1.5% monthly interest charge on the outstanding balance.
• Expenses: Third-party expenses (e.g., stock photography, font licenses, hosting) are billed at cost with no markup and are due upon receipt.
• Taxes: All fees are exclusive of applicable taxes (including GST, where applicable), which will be added to invoices as required by law.
• Refunds: Due to the custom nature of our work, fees paid for work already commenced are non-refundable. Deposits for work not yet started are refundable minus a 10% administrative fee.

6.1 Pre-existing IP: Zoibox retains ownership of all pre-existing tools, frameworks, code libraries, templates, design systems, and methodologies used in creating Deliverables. These remain our property and are licensed to the Client for use within the Deliverables.

6.2 Deliverables ownership: Upon full payment of all fees due, ownership of the final Deliverables transfers to the Client. Until full payment is received, Zoibox retains ownership of all Deliverables.

6.3 Portfolio rights: Zoibox retains the right to display the work in our portfolio, on our website, in case studies, in social media, and in award submissions, unless a separate Non-Disclosure Agreement (NDA) is signed.

6.4 Third-party IP: Deliverables may include third-party licensed materials (fonts, stock images, plugins). The Client is responsible for maintaining any required licenses after handoff.

6.5 Open source: Any open-source components used in Deliverables are licensed under their respective open-source licenses, which take precedence over this Section.

Each engagement includes a defined number of revision rounds as specified in the Proposal. Additional revisions beyond the agreed scope will be billed at our hourly rate. The Client is responsible for providing timely feedback and approvals to keep the project on schedule.

If the Client does not respond to a deliverable within 7 days of presentation, it will be deemed approved, and the project will proceed to the next phase.

Project timelines are estimates based on the agreed scope. Zoibox is not liable for delays caused by:

• Client delays in providing feedback, approvals, content, or assets.
• Changes to the project scope after work has commenced.
• Third-party service outages (e.g., hosting, DNS, APIs).
• Force majeure events (see Section 11).

If a project is paused by the Client for more than 30 days, Zoibox may, at its discretion, reassess the timeline and pricing.

Both parties agree to keep confidential any non-public information shared during the engagement, including business plans, financial information, customer data, and proprietary processes. This obligation survives the termination of any Agreement for a period of 3 years.

Confidential information does not include information that is already public, independently developed, or rightfully received from a third party.

10.1 Our warranty: Zoibox warrants that Deliverables will be of professional quality and conform to the specifications in the Agreement. If any Deliverable fails to conform, we will correct it at no additional cost within 30 days of notification, provided the issue is reported within 14 days of delivery.

10.2 Disclaimers: The Site is provided “as is” and “as available” without warranties of any kind, express or implied. We do not guarantee that the Site will be uninterrupted, error-free, or secure.

10.3 No guarantee of results: While we use our best efforts, we do not guarantee specific business outcomes, including but not limited to conversion rates, traffic, search rankings, or revenue, as these depend on factors outside our control.

To the maximum extent permitted by law, Zoibox Creative Labs Pvt. shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of the Site or our Services, including but not limited to loss of profits, data, business opportunities, or goodwill.

Our total aggregate liability for any claim arising from our Services shall not exceed the total fees paid by the Client for the specific engagement that gave rise to the claim.

Neither party shall be liable for delays or failures to perform due to causes beyond their reasonable control, including acts of God, natural disasters, pandemics, war, terrorism, government actions, internet or utility failures, or labor disputes. The affected party shall notify the other within 5 business days and use reasonable efforts to resume performance.

Either party may terminate an engagement with 14 days written notice. Upon termination:

• The Client pays for all work completed up to the termination date.
• Zoibox delivers all completed Deliverables for which payment has been received.
• Each party returns or destroys the other's confidential information.
• Provisions that by nature should survive termination (including IP, confidentiality, and liability) shall survive.

When you submit a review through our Site, you grant Zoibox a non-exclusive, royalty-free, worldwide license to display, reproduce, and distribute your review, name, designation, and company name on our Site and marketing materials. You represent that your review is accurate and not defamatory, and that you have the right to use any names or information you provide.

We reserve the right to approve, reject, edit, or remove reviews at our sole discretion. Reviews that are spam, fraudulent, defamatory, or contain offensive content will be rejected.

These Terms are governed by the laws of India. Any disputes arising from these Terms or our Services shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, the dispute shall be referred to mediation in Bengaluru, India.

If mediation fails, the dispute shall be submitted to binding arbitration in Bengaluru under the Arbitration and Conciliation Act, 1996. The language of arbitration shall be English.

We may update these Terms at any time. The “Last updated” date reflects the most recent revision. Continued use of the Site or Services after changes constitutes acceptance of the updated Terms. For existing engagements, the Terms in effect at the time of signing the Agreement govern.

If you have questions about these Terms, please contact us:

• Email: legal@zoibox.com
• General: info@zoibox.com
• Address: Zoibox Creative Labs Pvt., 14 Jayanagar 5th Block, Bengaluru, Karnataka, India 560041